Fix: Google Assistant Keeps Saying “Sorry, I don’t understand”

Google Assistant is Google’s AI-based personal assistant which is present in every Android smartphone running Google services. It was launched in May 2016 to do basic web-based searches but over the years the AI has improved so much that the assistant now can perform a lot more functions ranging from changing settings on your Android device to controlling the smart home appliances remotely. Despite being so intelligent it can also run into issues. Multiple users on Twitter, Reddit and other platforms have complained that Google Assistant keeps saying “Sorry I don’t understand” which can be quite frustrating especially when you use it frequently. If you’re also facing this issue then and don’t have any idea how to solve it then don’t worry. In this article, we’re going to cover multiple potential fixes which can help you solve this issue.

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Fix 1: Restart Your Device

This is the first and easiest way to fix the Google Assistant issue on your device is to restart your Android device. Sometimes, when a device isn’t restarted for long periods of time some minor glitches in the software can occur which can break certain functions like this one. Most minor bugs and glitches can be fixed via this method. To perform this do the following steps:

  1. Press and hold the power button until the Restart/Reboot option appears on the screen.
  2. Release the power button and tap on the Restart/Reboot option on the screen.
  3. The device will turn off and back on after a moment.
  4. Once restarted, try to check if the issue is resolved.

Note: Make sure you have at least 20% battery before performing this method.

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Fix 2: Check the Internet Connection

When using Google Assistant make sure your Android device has a stable internet connection. It’s possible a slow and unstable internet connection is causing Google Assistant to say “Sorry, I don’t understand.” Once making sure you’re connected to a fast internet connection or Wi-Fi check if the Google Assistant issue still persists.

Fix 3: Update Google & Assitant app to fix Google Assistant saying sorry

It might be possible you’re running an old and outdated version of Google or Assitant on your device which is causing this issue. It is essential to keep your device’s apps updated as old versions can cause various software bugs. To update the Google & Assistant app do the following steps:

  1. Open the Google Play Store on your Android device.
  2. Search Google or Google Assistant.
  3. Choose the app, and you can see the Update option.
  4. Tap on Update and let the app download.
  5. Once updated, try to check if the issue is resolved.

Note: If there is no update option and only Uninstall or Open options then the apps are already up to date.

Fix 4: Change Assistant Language

A user noticed that changing the Google Assistant Language from English (US) to other regions like English (Canada) and English (India) solved the issue so giving this a try might solve the issue. To change the Google Assistant language on your Android Device do the following steps:

  1. Open the Google app on your Android device and tap on the profile icon at the top right corner of the screen.
  2. Choose Settings > Google Assistant.
  3. Now tap on the Languages option.
  4. Choose your compatible languages for speaking to your assistant.
  5. Once changed, try to check if the issue is resolved.

Fix 5: Re-install Google and Assistant app

If you have tried updating the app and even that did not fix the issue it’s better to try reinstalling the app. An app can sometimes get buggy due to various software reasons and reinstalling might fix the issue. To Re-install the Google and Assistant app follow the same procedure as Fix 3 but instead of selecting the update option, select uninstall. Once that’s done select Install and wait for your Android device to install the apps again. Once installed check if the issue is fixed.

Fix 6: Update your phone’s OS

It might be that your Android device is running an outdated version which isn’t supported by Google Assistant anymore. Every Android device manufacturer provides updates to your Android device to make sure your Android device is updated so all features work properly and your data stays safe. To update your Android device do the following steps:

  1. Open the Settings app on your Android device.
  2. Tap on System > System Update.
  3. The device will automatically check for updates.
  4. If an update is available, download and install it on your device by following the on-screen instructions.
  5. Once the update is installed and the device has restarted, check if the issue is resolved.

Fix 7: Contact Google Support to fix Google Assistant saying sorry

If you have tried all the above-mentioned steps and none of them fixed the issue for you then you should try contacting the Google support team. You can contact them from the official website, email or social media.


The Google Assistant’s “Sorry, I don’t understand that” is an issue caused by various reasons and the fixes we mentioned are some tried and tested ones which fixed the issue for many people. We hope the fixes written in this article fixed your issue but if they did not then your only option is to contact Google support team.

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