How to Fix Xbox App Not Downloading Games on Windows

Fix Xbox App Not Downloading Games

Microsoft has been working a lot on their Xbox App on Windows to make it bug-free and provide a good experience. But there is still a lot of work required. At times, the Xbox app fails to open, and some users have also reported the app failing to download games on PC. If you are facing these problems. Here are some easy tips to Fix Xbox App Not Downloading Games on Windows.

Also Read- How to Get Transparent Taskbar in Windows 11

If you are subscribed to the Xbox Game Pass or PC Game Pass. You would know that Microsoft recently rebranded it to the Xbox App. The Xbox app remains the central place to download games, engage with the community, and more.

Xbox App Not Downloading Games on Windows

How To Fix Xbox App Not Downloading Games

Below are some of the troubleshooting steps through which you can fix your Xbox app not downloading games issue.

Check Internet Connection

With the ever-increasing size of games these days, a weak Wi-Fi connection could be the root cause of all the problems.

If you have installed a dual-band router at the office or work. You can connect to a faster 5GHz Wi-Fi frequency band. For best results, we would advise using the Ethernet connection (if possible).

  1. Go to the Windows Settings app.
  2. Go to Network & Internet. Make sure it says connected status.

Check Storage

Another common issue that might be causing the Xbox App Not Downloading Games on Windows could be the lack of storage on your PC.

  1. Go to Windows Settings and System Menu.
  2. Select Storage and check the remaining space to utilise.

If you are running low on storage then you can enable Storage Sense to automatically free up space, delete temporary files, and manage locally available cloud content.

If you have less storage in of the drives, then the Xbox app also allows you to change the download location on your PC.

  1. Open the Xbox app
  2.  Click on the profile name at the top and go to Settings.
  3. Go to the General tab and change the location from the game install options.

Update the Xbox App

All your issues could be caused because you are using an outdated version of the Xbox App. Microsoft is actively fixing issues and bugs on their apps, so Microsoft could have already fixed all the issues but you haven’t updated the App.

To update the Xbox App, Open Microsoft App and check for updates.

Check Xbox Server Status

There have been many times when the Xbox Servers have gone offline. This could be the case for your issue as if the servers are offline then none of the tricks would work.

To check if the servers are down, you can head to Downdetector or the Xbox Support Page.

Check PC Game Pass Subscription

One of the reasons why your games aren’t downloading could be unpaid dues, or the bank has blocked your credit card. Microsoft can’t auto-debit the PC Game Pass subscription from your account, which will terminate your plan.

The same applies when trying to buy individual games through the Xbox app. Go to your Microsoft account on the web and go to the Payment & billing tab. Finally, check your added payment methods.

Sign In and Out

If Microsoft cannot authenticate your account then you won’t be allowed to install games. To fix this issue you should sign out and then sign in again.

  1. Open Xbox App.
  2. Select your profile name at the top and click on sign out.
  3. Login again with the same account details.

Try Windows Troubleshooter

Windows 10 and 11 have a handy troubleshooter, which helps users solve problems with apps. It could be a compatibility issue which can easily be fixed by the troubleshooter.

  1. Open Windows 11 Settings menu.
  2. Select System and open the Troubleshoot menu.
  3. Select Other troubleshooters.
  4. Run Windows Store Apps troubleshooter.

Repair Xbox App

If you are still facing issues, you can repair the app. To repair:

  1. Open Windows Settings.
  2. Select the Apps menu and click on Installed Apps.
  3. Scroll down to Xbox and click on the three-dot menu and select Advanced options.
  4. Select Repair under the Reset menu.

Windows will now repair the Xbox App and hopefully, your issues are fixed.


Here were some of the tips and tricks to Fix the Xbox App Not Downloading Games on Windows issue. If none of the fixes worked for you, then we recommend performing a fresh install or even contacting Customer Care.

You may also like...

Leave a Reply

Your email address will not be published.