How to fix 11 most common Samsung Galaxy Watch issues in Easy Steps
Samsung has been recognised as a worldwide technological leader and is currently positioned as one of the top 10 global brands providing the latest technology and superb ‘user experience’ to its customers. Samsung’s smartwatches, including ‘The Galaxy Watch 4’, ‘Galaxy Watch 3’, and ‘Galaxy Watch Active 2’, still are the most affordable options for those on a budget. However, like other wearables, Samsung’s smartwatches suffer from challenges and issues despite their popularity and proven excellence. No Worries, if you’re having trouble solving a problem, we’re here to help. We’ll show you how to fix 11 common Samsung Galaxy Watch issues in Easy Steps.
Here are the 11 most common Samsung Galaxy Watch issues:
Problem #1: Pairing issues on Samsung Galaxy Watches
- First, Samsung suggests switching Bluetooth on and off on your smartwatch.
- Tizen Galaxy Watches: Press the Power/Home key on your watch while on the home screen, then tap Settings. Head to Connections > Bluetooth, and toggle Bluetooth off and on.
- Galaxy Watch 4: Head to Settings > Connections > Bluetooth. Toggle it off, wait a few moments, then toggle it again.
- For redundancy, we recommend switching Bluetooth off and on on your smartphone.
- If the two devices are having trouble connecting, make sure your smartphone and watch are in Bluetooth range. Also, ensure that the path between them is relatively unobstructed.
- Still facing issues? Try restarting your watch. You can find details of how to do this on your respective device at the foot of this article. Restart your smartphone, too.
- If all else fails, unpair your smartwatch from your phone.
- To do this, head to your phone’s Bluetooth menu and manually unpair the wearable. Once complete, pair the device once more.
Problem #2: Syncing issues with Galaxy Watch
- Check if you can initiate manual sync between your watch and smartphone, for starters.
- Open the Samsung Health app on your phone, tap Menu > Settings > Sync with Samsung account > tap the switch icon. Finally, tap Sync.
- Restart Bluetooth on your smartphone and smartwatch. Double-check that your phone and watch are connected.
- Restart your phone and smartwatch. After this step, retry manually syncing once more.
- Still nothing? You may need to uninstall the Samsung Health app on your phone. Once complete, reinstall it.
- You may need to disconnect your smartwatch from your phone. To do so, go to the Bluetooth menu on your smartphone and select unpair.
- Back up your Samsung Galaxy Watch and perform a factory reset as a last resort.
- To back up your Samsung Galaxy Watch, open the Galaxy Wearable app on your phone. Tap Account and backup > Back up and restore > Back up data. Select which settings and apps you want to save. Finally, press Backup. Once complete, tap Done.
- To factory reset your watch, we recommend using the Galaxy Wearable app once more. These steps should be similar across all Samsung wearables. Open the app on your smartphone, tap the Home tab > General > Reset > Reset.
- You’ll have to set up your wearable once more, but this step should rule out any software-related issues.
- If this doesn’t solve it, we recommend taking your device to Samsung for a closer look. There may be an underlying problem you can’t troubleshoot or remedy yourself.
Problem #3: Charging issues
- It’s advisable to start by checking off a few common troubleshooting items.
- Double-check if your wireless charger is connected to the wall and the plug is switched on.
- Check if there’s any damage to the charger or the charging cable. If so, use a different charger or cable if available.
- Do you think the wall plug might be the issue? Check if another appliance works in that specific plug.
- Ensure that the charging points on the Samsung Galaxy Watch and charging dock/cradle are clean and free of debris.
- If your device still holds some charge, try rebooting your smartwatch before attempting to charge it again.
- Do you think the dock is the issue? Try using another Qi wireless charger if you own a Galaxy Watch 4, Galaxy Watch 3, Watch Active 2, original Galaxy Watch, or Galaxy Watch Active.
- If you own a smartphone that also supports wireless power share, you can also use this as an alternative charging method.
- You may need to replace your Samsung Galaxy Watch charger altogether. You can find replacement options here.
Problem #4: Screen issues
- If your watch’s display has streaks, appears to be pixelated, or flickers, Samsung recommends a simple restart as an initial measure.
- During this procedure, pay special attention to the display on your watch. If the problems continue to occur on the reboot screen, you should contact Samsung. It might be the start of something more serious. This eliminates the possibility of any application or watch-face being the source of the problem.
- However, you might need to change the watch face if you don’t notice anything during the restart but do after the watch reboot. To do this, touch and hold the watch face on the watch’s home screen > tap Remove > tap the checkmark to uninstall the face.
- If your smartwatch’s screen doesn’t respond to gestures, double-check if raise-to-wake is switched on.
- To do this on your phone, open the Galaxy Wearable app on your device, tap Advanced, tap the toggle next to Wake-up gesture to enable raise-to-wake.
- You can also enable this on your Tizen Galaxy Watch. Open the Settings app > Advanced > Wake-up gesture > toggle on Wake-up gesture.
- Galaxy Watch 4: Settings > Display > Screen wake-up > Raise wrist to wake.
Problem #5: Notification issues
- First, it’s always a good idea to restart both your smartphone and smartwatch. This might remedy the issue without much fuss.
- In the Galaxy Wearable app, see whether notifications are turned on. To do so, go to the app’s home screen and hit Notifications, then make sure the master toggle is turned on.
- You may also turn on notification support for specific applications on this page if particular apps aren’t delivering notifications.
- Still no notifications? Check if any power saving or alert restriction modes are activated on your Samsung Galaxy Watch.
- Tizen Galaxy Watches: Open the Settings app on your watch and head to Advanced. Ensure that Goodnight mode, Theatre mode, and Do not disturb are all switched off.
- Galaxy Watch 4: You can find these toggles in Settings > Advanced features.
- You can also toggle these in the Advanced tab on the Galaxy Wearable app on your smartphone.
Problem #6: Update issues
- As always, restart your watch and your smartphone.
- If your Samsung Galaxy Watch isn’t automatically updating, initiate a manual update. Open the Galaxy Wearable app on your phone, head to Watch software update, tap on Download and install.
- Nothing? Try unpairing and pairing your watch to your smartphone. If your phone downloads an update but can’t install it on your watch, there may be a connectivity issue between the devices.
- If this doesn’t solve the problem, you may have to factory reset your smartwatch. A clean smartwatch might be the ticket to installing new software.
- If your Samsung Galaxy Watch still refuses to install updates, you might need to take it to Samsung.
Problem #7: Activity tracking issues
- Is your Samsung Galaxy Watch not automatically tracking your workouts? That’s a simple fix.
- Tizen Galaxy Watches: Head to Samsung Health > Settings > Workout detection. Ensure this setting is toggled on. Importantly, automatic workout detection will only switch on after 10 minutes, so if your workouts are shorter, this could be the issue.
- Galaxy Watch 4: Samsung Health > Settings > toggle on Auto detect workouts.
- You can also check if this feature is enabled on your smartphone. Open Galaxy Wearable on your phone, head to Health settings > Workout detection.
- Notably, this feature could also be the root of other issues too. If you find your watch is recording erroneous data or suddenly starts recording a dynamic workout, you may need to switch off automatic workout detection.
- If you have another issue, first try restarting your smartwatch.
- A software problem can potentially be ruled out (or fixed) by checking for updates. Updates to software might, ironically, cause more problems. If you feel a software update is to blame, your smartwatch may need to be factory reset. However, only do this if you’ve exhausted all other possibilities.
- As for sleep tracking, Samsung Galaxy Watches can either use your heart rate or body movement to record sleep.
- Open the Samsung Health app > Sleep > Settings > toggle on Record REM sleep to use heart rate-based tracking.
- If you feel this mode is inaccurate or too sensitive, you can switch it off to use body movement as the primary recording metric.
- Notably, if you own a Samsung Galaxy Watch 3, it will automatically toggle between the two to best measure your sleep cycle.
Problem #8: Cellular issues on Samsung Galaxy Watch
- First, ensure your smartwatch is an LTE model.
- If you’re setting up your Samsung Galaxy Watch, make sure it’s compatible with both your phone and your watch. You most likely have an Android device with at least 1.5GB of RAM and Android 5.0 or newer installed. Your cell network, on the other hand, may not be compatible with your watch.
- To activate LTE on your watch, ensure your smartwatch is paired with your phone. Head to the Galaxy Wearable app > Mobile networks. The app will scan for LTE networks. Once complete, follow the prompts.
- However, if connectivity on your watch suddenly ceases, you could try restarting your smartwatch and mobile phone.
- Are you still experiencing issues? You may need to reset your watch’s network settings.
- Tizen Galaxy Watches: tap the Power/Home key > Settings > Connections > Mobile networks > Mobile plans. You’ll then need to follow the prompts. Tap Reset once complete.
- Galaxy Watch 4: Tap Settings > Connections > Mobile networks > Access Point Names > Reset.
- You can also reset your watch’s network settings from your phone’s Galaxy Wearable app too.
- Once complete, add the details of your mobile plan to your device.
Problem #9: Samsung Pay issues on Samsung Galaxy Watch
- The Samsung Pay plugin on your phone is the common suspect, according to Samsung’s own documentation. However, before taking any further steps, we recommend that you try restarting your smartwatch and smartphone.
- If this doesn’t work, you should unpair and pair your smartwatch with your phone.
- Still nothing? Try uninstalling the Samsung Pay plugin. Head to the Settings menu on your phone > Apps > Samsung Pay (Watch plugin) > Uninstall. Tap Ok to confirm.
- Once complete, reinstall the plugin from the Google Play Store or Samsung Galaxy Store.
- If this step doesn’t help, try using Samsung Pay on your smartphone. You’ll need to ensure that the app is installed, too.
- If it works, you can rule out a direct issue with your bank card or the service itself. But if it doesn’t, try removing and adding your bank card to the service.
- Finally, you may have to reset your smartwatch if all else fails.
Problem #10: Band issues with Samsung Galaxy Watch
Samsung’s smartwatches come with several band options. The Galaxy Watch Active 2, for instance, ships with silicone straps, while the Galaxy Watch 3 comes with leather straps. Both materials can suffer wear and tear.
However, if your watch band does fail due to a factory defect, you can check if it falls within Samsung’s warranty period. In the US, Samsung’s wearables are covered by a one-year warranty.
If you’re looking to replace your Samsung Galaxy Watch strap with something a little different, shop the available bands for your respective model and size below:
- Samsung Galaxy Watch 4 20mm bands
- Samsung Galaxy Watch 3 (41mm) bands
- Samsung Galaxy Watch 3 (45mm) bands
- Samsung Galaxy Watch (42mm) bands
- Samsung Galaxy Watch (46mm) bands
- Samsung Galaxy Watch Active 2 (40mm) bands
- Samsung Galaxy Watch Active 2 (44mm) bands
- Samsung Galaxy Watch Active bands (40mm) bands
Problem #11: Performance issues on Samsung Galaxy Watch
- Again, before you take any drastic steps, try restarting your smartwatch if you haven’t done so in a while.
- If this doesn’t solve your issues, you might need to uninstall any apps you aren’t using.
- It’s easier to do this from your phone. Open the Galaxy Wearable app, head to Apps > Manage apps. Uninstall whatever you don’t need or use regularly. This should free up storage space, reduce background RAM usage, and improve battery life.
- The watch face you’re using might be the culprit, too. Try changing it to a default face.
- To do this, touch and hold the watch face and swipe across the screen to select another face.
- You can also uninstall any faces you no longer use. To do this, touch and hold the watch face on the watch’s home screen, scroll between the faces. Tap Remove to delete a face you no longer use, then tap the checkmark to uninstall the face. This method is consistent across Tizen and Wear OS Samsung Galaxy Watches.
- Try using a stock watch face.
- Check for software updates. If there’s a fundamental software issue with your device, an update will likely fix it. This is especially true if you haven’t updated your device for some time.
- Of course, a new update could also be the culprit. In this case, you may have to reset your smartwatch.
- If all else fails, you might need to take your smartwatch to Samsung for a closer look.